Privacy Policy Of Leo Dental Clinic 

Privacy Policy

Last Updated: 12/08/2026

Leo Dental Clinic (“we,” “us,” “our,” or “the Clinic”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with us. It is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information You Provide Directly

When you use our contact form or otherwise reach out to us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Message/query content (which may include details about your dental concern)
  • Any other information you voluntarily submit

b) Information Collected Automatically

When you visit our Site, we and our third-party service providers may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Site
  • Referring website
  • Cookies and similar tracking technologies (see Section 4)

 

We do not collect sensitive medical/health records through the Site itself. Any clinical or treatment-related information is collected only in person, over phone, or through secure channels outside this website, and is governed by our clinical record-keeping practices.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To respond to inquiries submitted through our contact form
  • To schedule or discuss appointments
  • To improve our Site’s content, layout, and user experience
  • To analyze Site traffic and usage patterns
  • To run and measure the effectiveness of advertising campaigns (e.g., Google Ads, Facebook/Meta Ads)
  • To comply with legal obligations

3. Legal Basis for Processing

Under the DPDP Act, 2023, we process your personal data based on:

  • Your consent, given when you submit the contact form or otherwise voluntarily provide information
  • Legitimate use, such as responding to a query you have initiated

You have the right to withdraw your consent at any time (see Section 9).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, including:

  • Analytics cookies (e.g., Google Analytics) — to understand how visitors use our Site
  • Advertising cookies (e.g., Google Ads, Meta/Facebook Pixel) — to deliver and measure the performance of ads, and to show you relevant ads on other platforms

These third-party tools may collect data about your browsing activity across websites. You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the Site.

Conversion Tracking: When you submit our contact form or take an action we treat as a lead (e.g., form submission, click-to-call, click-to-WhatsApp), we may share limited information about that action — such as your email address or phone number, typically in hashed/encrypted form — with advertising platforms like Google Ads and Meta (via tools such as Google Ads Conversion Tracking, Google Enhanced Conversions, or Meta Conversions API). This helps us measure ad performance and show relevant ads to people similar to our existing leads. This is separate from, and in addition to, standard analytics/advertising cookies.

For more details on how these third parties handle data, please refer to:

5. Marketing Communications & Lead Follow-Up

If you submit your details through our contact form or any lead form on the Site, in addition to responding to your specific query, we may use your contact information to:

  • Follow up with you about your inquiry via phone call, SMS, email, or WhatsApp
  • Share relevant information about our services, offers, or appointment availability
  • Add your details to our patient/lead management system (CRM) for ongoing follow-up

WhatsApp: Where we contact you via WhatsApp, your phone number and message content are processed through WhatsApp/Meta’s infrastructure, subject to Meta’s Privacy Policy.

Retention: Lead information is generally retained for the duration of our follow-up relationship with you, and for a reasonable period thereafter for record-keeping purposes, unless you request earlier deletion (see Section 9).

Opt-Out: You can ask to stop receiving marketing follow-up at any time by:

  • Replying “STOP” or “UNSUBSCRIBE” to any SMS/WhatsApp message, or
  • Emailing us at [Contact Email] with your request

Opting out of marketing communications does not affect our ability to respond to a specific query you’ve raised or contact you regarding an appointment you’ve already scheduled.

6. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate the Site, run analytics, manage advertising, or track conversions (e.g., Google, Meta), bound by their own privacy terms
  • Communication platforms used to follow up with leads (e.g., WhatsApp Business, SMS gateways, email providers)
  • Clinic staff involved in responding to your inquiry or scheduling your appointment
  • Legal authorities, where required by law, court order, or government request
  • Successors, in the event of a merger, acquisition, or sale of clinic assets

7. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data submitted through our contact form is retained for as long as necessary to respond to your inquiry, follow up on it as a lead (see Section 5), and for legitimate record-keeping purposes, after which it is securely deleted or anonymized.

8. Data Retention

We retain personal information collected via the Site only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law.

9. Your Rights

Under the DPDP Act, 2023, you have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate or incomplete data
  • Withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal)
  • Request erasure of your personal data, subject to legal or legitimate retention requirements
  • Grievance redressal — raise concerns about how your data is handled

To exercise any of these rights, contact us using the details in Section 12.

10. Children’s Privacy

Our Site is not directed at children under 18. We do not knowingly collect personal information from minors through the Site without parental/guardian involvement. If you believe a minor has submitted information to us, please contact us so we can remove it.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

12. Grievance Officer / Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Leo Dental Clinic  Address: HSR Layout Email: leodentalbanglore@gmail.com  Phone: 9393776143

We aim to respond to and resolve grievances within the timeframe prescribed under applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when the Policy was last revised. We encourage you to review this page periodically.

This Privacy Policy applies solely to information collected through website  and does not extend to information collected offline or through other channels (e.g., in-clinic forms, phone calls).